Returns Policy

All returns must be authorized, IN ADVANCE, by PCSOS and requested within 14 days of purchase.

A Return Authorization form is required for all merchandise returns.

A restocking fee of 25% will be charged for all returns.

For returns not due to PCSOS error, customer is responsible for all transportation fees related to the returned product. Packing should be carefully done. Original shipping cartons should be used whenever possible. All returns must be received undamaged and in new condition.

We recommend using a shipping method that provides insurance and tracking so you can check the status of your return. You are responsible for loss and damage. 

Please allow 10-15 business days after it’s received to inspect your return and process your refund. Allow a minimum of 30/45 days for the return/credit process and posting for a credit card you will be credited in the same manner as the original purchase was made, i.e. if you paid by credit card, your credit card will be credited with the amount. 

The purchase-refund, less any exchange/return/restocking fees, will be made within 30 days of return, and may be delayed due to any damage claim by the carrier.


Diagnostic interface,scanner interface, software or other consumables are not returnable.

Laptops, PC, Mac with hours counter over 6 hours are not returnable.

Breaking the seal - items are not returnable.


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