Refurbishing

What is a refurbished product?

Refurbished items are secondhand products that have been inspected, cleaned and repaired (where necessary) by a qualified professional in order to ensure that they correspond to the original features of the manufacturer. The items will not necessarily have been re-packaged in their original packaging, and they are under a manufacturer's guarantee or under a guarantee provided by the company that has refurbished them. This guarantee is clearly shown in the product information. The aesthetic quality of a refurbished product is classified in line with a quality classification scale indicated by the refurbishing grade.

What are the refurbishing grades?

The refurbishing grade is a way of determining the cosmetic state of a refurbished product. There are five refurbishing grades: Grade AGrade BGrade C and Grade D.
 

GRADE A

GRADE B

GRADE C

GRADE D

Product tested and approved as being 100% in working order

6 month guarantee

New state

Neutral or standard packaging

Product tested and approved as being 100% in working order

6 month guarantee

Very slight marks

Neutral or standard packaging

Product tested and approved as being 100% in working order

6 month guarantee

Visible traces of use

Neutral or standard packaging

 

Product tested and approved as being 100% in working order

3 month guarantee

Visible traces of use or small external shocks

Neutral packaging or no packaging

 How do I benefit from the guarantee?

Every one of our refurbished products benefits from a guarantee of at least 3 months. The length of a product's guarantee is clearly shown in the product information.

 

How do I return a refurbished product?

Like all of our new products, our refurbished products can be returned within 14 calendar days of the date of delivery. Articles that are being returned must be complete and must not be damaged. Check for information on how to return a product on the partner trader's page, or follow the returns procedure shown in your My Account information under the My Orders section.

If you need to return the item, please send it back within 14 days in the original packaging and condition. You will get a refund of purchasing price minus 25% restocking fee (shipping fee will not be returned). Please make sure you contact us and get the right return address before you sent it back.

 

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